Let's shape your next clinic launch.

Getting the right answer faster

Two different queues sit behind this page, and picking the right one is the single biggest factor in how quickly you get a useful reply.

If you are evaluating Treatlly

Use the form above and choose the topic closest to your question. A walkthrough is a live screen-share, not a recorded demo: we set up slot rules against your actual consulting pattern so you can see whether the scheduling model fits before you commit to anything. It usually takes thirty to forty minutes.

If you already know what you need, the clinic software pricing page lists every plan and add-on, and the FAQs answer most commercial questions without waiting for a reply. You do not need to talk to anyone to start — the 14-day trial begins with an SMS OTP signup and no card.

If you are already a customer

Email webmaster@treatlly.com directly rather than using the sales form — it reaches support without a routing step. For anything affecting patients right now, such as bookings failing or slots not appearing, call +91-9472499879 instead of writing in. A phone call is the correct escalation for an outage; email is not.

What to include so we can help in one reply

Most back-and-forth is caused by a missing detail. If you can, send:

• Your clinic name and the domain your storefront runs on.
• How many doctors and locations you are scheduling, and roughly how many patients a day.
• Whether patients currently book by phone, in person, on WhatsApp, or through an aggregator.
• For a problem: what you did, what you expected, what happened instead, and the date and time it happened — the exact time matters, because it is what we search the logs against.
• For a scheduling question: your consulting days and timings, and whether you keep seats aside for walk-ins.

Screenshots help more than descriptions. If a patient reported the issue, the mobile number they booked with lets us find the exact appointment.

When we are available

Every inquiry gets a reply within 24 hours, and urgent requests get a same-day callback. Staffed support hours are being confirmed and will be published here — until then, treat the phone number as the fastest route for anything urgent and email for everything else.

Please do not email us patient health information

This is worth stating plainly. When you report a problem, send the appointment time, the clinic name and the mobile number the patient booked with — that is enough for us to find the record. Do not paste prescriptions, diagnoses, clinical notes, scanned reports or photographs of a patient's file into an email or a support form.

Email is not an appropriate channel for identifiable health data: it passes through systems neither of us controls and stays in both mailboxes indefinitely. If a problem genuinely cannot be diagnosed without looking at clinical content, say so and we will arrange a way to look at it inside the application, where the data already lives under its normal access controls. Our privacy policy sets out how we handle what you do send us.

Not sure what you need yet? Read what the product actually does first — it is a complete list rather than a highlight reel, and it will make the conversation shorter.