Treatlly (“we”, “us”, “our”) uses cookies and similar tracking technologies on our multi-tenant doctor appointment booking platform to ensure secure authentication, personalise the experience for Tenants and Patients, and improve our Services. This Cookie Policy explains what cookies are, what types of cookies we use, and how you can manage your cookie preferences. This Policy should be read together with our Privacy Policy.
By continuing to use our Platform, you consent to the placement of cookies on your device in accordance with this Cookie Policy and the Information Technology Act, 2000 and the rules made thereunder.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better browsing experience, and supply information to the website operators. Cookies may be “session cookies” (which are deleted when you close your browser) or “persistent cookies” (which remain on your device for a set period or until you delete them).
Strictly Necessary / Essential Cookies
RequiredThese cookies are essential for the operation of the Platform and cannot be disabled. They enable core functionalities including:
- • SMS OTP-based user authentication and session management
- • Maintaining login state across pages after OTP verification
- • Multi-tenant context identification (determining which clinic/hospital the user is interacting with)
- • CSRF (Cross-Site Request Forgery) protection tokens for form security
- • Payment session state during Razorpay checkout flows
- • Preserving onboarding context during tenant signup and trial activation
These cookies cannot be disabled as the Platform cannot function without them.
Functional Cookies
These cookies enhance the functionality and personalisation of the Platform. They enable features such as:
- • Remembering your language and locale preferences (e.g., Hindi, English)
- • Storing theme selections and display preferences for Tenant dashboards
- • Caching Tenant branding and storefront configurations for faster page loads
- • Remembering recently viewed doctor profiles or booking preferences
Disabling functional cookies may result in a reduced user experience but will not affect core Platform functionality.
Analytics & Performance Cookies
These cookies help us understand how users interact with the Platform, which pages are visited most often, and how booking flows perform. This data is collected in aggregated and anonymised form and is used solely for improving the Platform. We may use third-party analytics tools (such as Google Analytics) that set their own cookies. Key points:
- • Analytics data is anonymised and aggregated — it does not identify individual patients
- • We do not sell analytics data to any third party
- • Analytics cookies help us identify performance bottlenecks and improve appointment booking speed
- • No patient health information (PHI) is ever included in analytics data
Third-Party Cookies
Certain third-party services integrated into our Platform may set their own cookies. These include:
- • Razorpay: For payment processing and transaction security during checkout
- • Google Analytics: For aggregated usage analysis (if enabled)
- • Google reCAPTCHA: For bot detection and abuse prevention (if enabled)
These third-party cookies are governed by the respective privacy policies of those services. We do not have control over how third parties use their cookies.
Managing Your Cookie Preferences
You can control and manage cookies in several ways:
- • Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete cookies, or alert you when cookies are being sent. Please refer to your browser’s help documentation for specific instructions.
- • Impact of Disabling Cookies: Disabling strictly necessary/essential cookies will impair the functioning of the Platform, including login via OTP, appointment booking, and payment processing. We recommend keeping essential cookies enabled.
- • Google Analytics Opt-Out: You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated “Last reviewed” date. We encourage you to review this page periodically. Continued use of the Platform after changes are posted constitutes your acceptance of the updated Cookie Policy.
Contact Us
If you have any questions about our use of cookies, please contact us at privacy@treatlly.com. Tenants may also request a data processing agreement by contacting us at the same email address.