Three steps to launch a streaming-grade clinic experience.

What each step actually involves

The three steps above are the shape of the process. Below is the detail — what you are actually asked to decide at each stage, and which decisions are worth slowing down for.

Step 1 — Onboarding: what gets created for you

Signup is an SMS OTP against your mobile number. There is no application form to fill in, no document upload, and no approval queue — the number is verified and your clinic workspace is created immediately. That workspace is yours alone: your data sits in its own tenant, separated from every other clinic on the platform, which is what makes it safe to give your receptionist a login on day one.

You are then routed into billing to activate the 14-day trial. No card is required to start. The only thing you need to decide at this stage is your clinic's name and the subdomain patients will eventually use, because those appear on the storefront — everything else can be changed later.

Step 2 — Configuration: the part that deserves your attention

This is the step where a rushed decision costs you later, so it is worth being deliberate. You configure three things.

Slot rules, per doctor. You describe a doctor's recurring week rather than typing out individual appointments: which days they consult, the sessions within those days, how long a consultation takes, and how many patients each session can hold. The critical setting is the online quota — how many of those seats the internet is allowed to book. Set it to everything and a fully booked morning leaves your front desk unable to fit a walk-in; set it too low and the storefront looks empty. Most clinics start conservatively and raise it once they trust the flow. A scheduler then generates real bookable slots forward from the rule, and regenerates them whenever the rule changes, leaving already-booked patients untouched.

Your medical team. Each doctor gets their own profile, consulting schedule and fee. Staff are added with a role rather than a shared password — reception, doctor, accountant and tenant admin each see a different application. Deciding who is an accountant matters more than it sounds: that is the role that can see settlement and refund detail.

Your storefront. The drag-and-drop builder controls the marketing sections of your patient-facing site — hero, departments, doctors, contact. The booking flow itself is a shared component, so it stays correct no matter how you restyle around it. Each doctor can also have their own prescription layout, so what prints matches what they already sign by hand. The full feature list sets out exactly what the builder does and does not control.

Step 3 — Launch: what runs without you

Once patients are booking, most of the day-to-day is automatic. Marking a holiday removes the affected slots and flags the patients on them for reschedule rather than silently cancelling. Reschedules and cancellations notify the patient by SMS. If you charge a cancellation fee, the policy is applied consistently instead of being argued at the counter.

Reconciliation is where clinics usually discover whether their software is honest. Collections, refunds and settlements are visible to whoever holds the accountant role, without giving that person access to clinical records. Because there is no per-patient commission, the money arithmetic stays simple: what the patient paid, minus the payment gateway's own processing fee, is what reaches you. The pricing page sets out the flat monthly plans and which add-ons are billed separately.

How long it realistically takes

Signup is minutes. Configuration is an afternoon if you know your doctors' schedules, and considerably longer if you have to go and ask them — which is the usual delay. Going live is the easy part. If you would like someone to look over your slot rules before you publish, book a walkthrough; that one review prevents most of the problems clinics hit in their first fortnight.